Support Beacon Relief™
Privacy Policy.

Fuzion Consulting Group, LLC ("Fuzion," "we," "us") owns and operates the Support Beacon Relief application and its mobile SMS services. Fuzion licenses the application to Rancher Navy, an independent nonprofit partner. Fuzion and Rancher Navy maintain the volunteer database used to coordinate relief activities.

This policy covers the Support Beacon native iOS app, its connected volunteer account and relief-coordination services, and related operational messages. It applies to haulers, donors, and recipients who use these services. The Fuzion Companies corporate website has a separate website privacy policy.

Volunteer registration and accounts: the volunteer database contains name, email address, and phone number provided during registration. Account information also includes your sign-in credentials, profile, and service role, such as hauler, donor, or recipient. The app uses email and password authentication. A remembered email address is stored on your device; authentication sessions are stored in the iOS Keychain.

Relief activities: depending on your role and the features you use, we process donor listings, recipient requests, pickup and delivery addresses, job assignments and statuses, quantities, mileage, timestamps, issue notes, and the name of the person receiving a delivery. Pickup and delivery photos are collected when you choose to submit them.

Location: with your device permission, the app obtains location information to coordinate hauling and dispatch. See the location section below for when updates are sent.

Communications: we process contact details and information you provide when communicating about volunteer work, dispatch, an account, or a privacy request.

Fuzion and Rancher Navy do not store driver's licenses as part of this service. This does not mean the service collects no personal information: contact details, location, addresses, photos, and job records can identify people. Please do not upload driver's licenses or other identity documents in photos, notes, or messages.

We use account and profile information to authenticate users, provide the appropriate volunteer workspace, and maintain the volunteer database. We use listings, requests, addresses, location updates, and job information to coordinate donations, pickups, deliveries, and dispatch.

Photos, quantities, timestamps, mileage, and notes support pickup and delivery documentation and job records. Contact information supports operational communications, including dispatch SMS, and responses to account or privacy inquiries.

The iOS app uses when-in-use location permission, not continuous background location tracking. Automatic location uploads occur while a hauling job is accepted and in progress, through the delivery stage. Assigned-only, idle, closed, and refused jobs do not trigger automatic uploads.

You can also manually set your GPS location or respond to a dispatch request to update it, including when you have no active load. A location update can include latitude, longitude, a location description, and the time of the update. Location is used for relief coordination and dispatch.

You can change or revoke location permission in your device's Settings. Doing so limits features that rely on location; it does not itself delete location information already submitted.

Fuzion and Rancher Navy use volunteer and operational information to administer the service and coordinate relief work. Information relevant to a pickup or delivery is used in the connected donor, recipient, hauler, and staff workflows.

Supabase provides authentication, database, and photo-storage services for the app. The companion dispatch system uses Twilio for SMS delivery. These providers process the information needed to provide their respective services.

The app lets you export and share closed-job records. Exports can contain pickup and delivery addresses, hauler information, quantities or weight, mileage, timestamps, and issue notes. If you choose to share a record, its recipients receive the information included in that record. Check its contents and recipients before sharing.

When you remove your account using the service's account-removal function, your account is deleted. Removing the app from your device is not the same as removing your account.

Account deletion and deletion of every associated record are not necessarily the same operation. Relief records can involve multiple participants, and copies you previously exported or shared may remain with their recipients. For a request concerning personal information in volunteer or job records, or questions about retained records and backups, contact Fuzion using the details below.

You can contact us to request access to, correction of, or deletion of your personal information, or for help with account removal. Please identify the account and the information concerned, but do not send your password or identity documents. We may need to verify that the request concerns your own account.

You control app permissions through iOS Settings, including location and any camera or photo access you grant. You can choose not to submit optional photos or notes. Withdrawing a permission affects future access and does not automatically remove information already submitted.

The app uses authenticated connections to its backend and stores its authentication session in the iOS Keychain. No internet service or device can be guaranteed completely secure. Protect your sign-in details and avoid including unnecessary personal information in operational records.

The service is intended for people aged 18 and older, not children. If you believe a person under 18 has registered or submitted personal information through an account, contact us so we can address the account and information concerned.

We may update this policy as the service or its practices change. The "Last updated" date identifies the latest revision. Please review this page for the current policy.